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This document compiles common issues reported by users when using superun and their corresponding solutions to help you quickly identify and resolve problems.

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Data Rollback and Modification Issues

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Problem Description

Users report that modified content automatically reverts to the old version the next day, or content disappears and merges into other categories.

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Solution

Model code reinitializes old data when data loading fails. Recommended approaches:
  • Use a separate backend to manage data: Separate data management from model logic to avoid reinitialization when data loading fails
  • Let the model modify data directly: Ensure data modification operations are handled directly by the model to reduce data inconsistencies caused by intermediate steps

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AI Try-On Generation Failure

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Problem Description

Users report errors with the AI try-on generation feature, with multiple fixes proving ineffective.

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Solution

This issue is usually caused by headers parameters causing body serialization problems. Resolution steps:
  1. Check the headers parameters in API requests
  2. Have AI identify redundant headers parameters
  3. Ensure headers and body serialization formats are consistent
  4. Remove unnecessary headers configurations

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Errors After Credits Top-up

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Problem Description

Users report that sessions terminate abnormally after Credits top-up, preventing continued operations.

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Solution

  1. Check logs: Review system logs to identify specific error messages after Credits top-up
  2. Use Fix: Click the Fix button in superun to handle abnormal states
  3. Re-test: After fixing, re-test to confirm the session can continue normally
💡 Tip: If the problem persists, contact technical support and provide relevant log information.

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Backend Address and APP Deployment Issues

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Problem Description

Users inquire about backend addresses and APP download methods.

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Solution

Current Limitations:
  • superun currently can only generate web applications, not native APPs
  • To deploy a backend management system, you need to generate the backend first, then proceed with other configurations
  • Backend addresses will be provided after generation, with specific locations depending on your deployment method
Recommended Process:
  1. First use superun to generate a backend management system
  2. Obtain the backend access address
  3. For mobile experience, consider using responsive design or PWA (Progressive Web App)

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Browser Compatibility Issues

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Problem Description

Safari (especially older versions, such as Safari 16.1 / macOS 13) cannot open the website, showing a blank page, or unable to access in certain network environments.

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Solution

  1. Recommended browsers: Use mainstream browsers such as Chrome, Edge, Safari (newer versions)
  2. System upgrade: Upgrade macOS system to get the latest version of Safari
  3. Network test: Visit https://net-test.superun.app/ to test network connection
  4. Device recommendation: Try to use desktop for operations, as mobile and iPad adaptations are still being improved

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Preview and Operation Issues

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Problem Description

Preview cannot open but published links work normally, have Credits but cannot operate or type, preview stays in a certain state with no page changes, or features fail again after being fixed.

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Solution

  1. Preview cannot open:
    • Check network connection, visit https://net-test.superun.app/ to test
    • Try opening preview in a new page
    • If published links can be accessed, it may be a preview environment issue, refresh the browser
  2. Have Credits but cannot operate:
    • Need to check “Generate Demo” first, then you can modify through dialogue after completion
    • Ensure the project has completed initial demo generation
  3. Preview state not updating:
    • Click the “Fix” function to repair
    • Refresh the entire browser page (not the page refresh inside)
    • If “Execute” button appears after fixing, click it
    • Close browser and reopen the project
  4. Features repeatedly failing:
    • AI may have reverted features in subsequent modifications
    • Use version history rollback to restore to a previously working version
    • Avoid repeatedly modifying in the same conversation, stop and change approach when issues are found

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Performance Optimization Issues

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Problem Description

Web pages load slowly, mobile version is slow.

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Solution

  1. Check network: May be a network issue, suggest testing network speed
  2. Optimize images: Images or files that are too large may cause slow loading, need to optimize image size
  3. Consult AI: Describe the problem clearly, let AI provide optimization solutions
  4. Consider user experience: Cannot require all users to have fast internet, need to consider loading performance when designing

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Network Errors and Task Stuck Issues

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Problem Description

Frequently pop up “Network Error” prompts, or tasks stay in “Reading console logs” process.

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Solution

  1. Network errors: May be due to high request volume, wait a moment; if it persists, contact technical support
  2. Task stuck: Contact technical support and provide project link

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How to Submit New Issues

If you encounter other issues, you can:
  1. Check this document to see if there are similar issues with solutions
  2. Contact the technical support team
  3. Post in the community forum for help

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